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Drawing on a small empirical study with a UK police service, this paper will outline how the organisation used their experience to adapt and change to deal with challenges and changes to demand during the crisis. It will suggest that in some circumstances this has allowed for a dynamic learning process leading to agile change to enable support for staff and respond to different demand, however in other ways existing structures and responses during Covid-19 have led to challenges for staff and created feelings of divide between those on the front-line and those managing the organisation. Drawing on organisational change literature, how these experiences can be used as a learning process to change practice and implement longer-terms changes to the way the organisation conducts its business are also discussed.